Effective Date: May 1st, 2025
These Terms and Conditions (“Agreement”) govern the relationship between Gliffen Designs (“Company”, “we”, or “us”) and our clients (“Client”, “you”, or “your”). By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Billing Practices
1.1 Invoicing and Payment Terms
Invoices are issued at the beginning of each month for services rendered during the prior month. Payment is due upon receipt unless prior arrangements have been made in writing.
For administrative efficiency, invoices totaling less than $50 may be held and issued in aggregate on a biannual basis (January and July). Clients may request copies of these retained invoices at any time.
1.2 Disputes
Clients must raise any billing disputes within thirty (30) days of receiving an invoice. While we will make reasonable efforts to resolve disputes raised after this period, we reserve the right to decline adjustments at our discretion. Verified billing errors will be corrected regardless of the dispute window.
1.3 Deposits
A deposit of 20% to 50% of the estimated project cost is required for all new projects, at our discretion. Deposits are credited against the first invoice.
1.4 Refund Policy
1.4.1 Design Services (Graphic & Web)
Payments made toward custom design projects are non-refundable. In the event of cancellation or postponement, unearned portions of any deposit may be refunded at our discretion. Work completed prior to cancellation will be billed in full.
1.4.2 Printed Materials
Printed products are subject to client approval via proofing prior to production. Refunds will only be issued in the case of a printing error that was not approved by the client. In the event of a manufacturing defect, we will coordinate with the supplier to pursue a refund and remit any received amount to the client.
1.4.3 Non-Refundable Fees
The following fees are non-refundable:
- Hosting and domain registration fees
- Stock imagery or licensed media fees
- Third-party service or plugin fees
- Hourly service fees once work has commenced
2. Ongoing Services & Cancellation
We provide various ongoing services including website hosting, domain registration, digital marketing, and maintenance. These services will continue until canceled in writing by the Client. In the absence of a cancellation request, the Client will be responsible for all associated recurring charges.
Clients may cancel services or projects at any time, without prior notice. However, the Client remains responsible for any fees incurred through the cancellation date.
3. Limitation of Liability & Warranty
Gliffen Designs delivers professional-grade services and products based on our extensive experience and portfolio. However, all services are provided “as is” without warranties or guarantees of performance, success, or suitability for a particular purpose.
Limitation of Liability
In any legal claim, our liability shall not exceed the total amount paid by the Client to Gliffen Designs in the twelve (12) months preceding the claim.
We are not liable for indirect, incidental, or consequential damages including loss of revenue, data, or business opportunities, regardless of cause.
4. Intellectual Property & Ownership
Unless otherwise agreed upon in writing, the following terms apply to intellectual property:
4.1 Graphic Design
Ownership of final graphic design assets transfers to the Client upon full payment. Gliffen Designs retains the right to display works in portfolios or marketing materials unless otherwise agreed in writing.
4.2 Photography & Videography
Clients receive full ownership of commissioned photography and videography content upon payment. We reserve the right to retain copies for portfolio or promotional use.
4.3 Web Application Development
All custom-developed web applications remain the intellectual property of Gliffen Designs. Clients are granted a perpetual, non-transferable license for usage and installation. This license may be transferred with the business, but applications may not be resold, sublicensed, or reverse-engineered.
Proprietary code related to user management, security, and database structure is owned exclusively by Gliffen Designs.
4.4 Client Data
Clients retain full ownership of all content, data, and information stored or created through their website or applications. Gliffen Designs will not access, share, analyze, or use client data except as authorized or required to provide agreed services. We implement data protection measures consistent with industry standards and those used to protect our own information.
5. Amendments
These Terms may be updated or modified from time to time. Clients will be notified of material changes, and continued use of our services constitutes acceptance of the revised terms.
6. Governing Law
This Agreement is governed by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes shall be resolved in the courts located within Boulder Colorado.